FAQ

The initial $150 deposit for PRIVATE trips is non-refundable.
If the reservation is canceled within 14 days of the pickup date, 25% of the total balance is non-refundable.
If canceled within 7 days, 50% of the total balance is non-refundable.
If canceled within 48 hours of the scheduled pickup, 100% of the total balance is non-refundable.
Any outstanding balances will be charged to the card on file or paid by the customer upon cancellation.

For all PUBLIC trips, if a customer cancels the reservation 48 HOURS OR MORE IN ADVANCE from the scheduled pickup time, 100% IS REFUNDABLE. If a customer cancels WITHIN 48 HOURS OF PICKUP TIME, 100% IS NON REFUNDABLE.

We do have a limited service area for pick up. A good rule of thumb is: If your pick up address is within 15 minutes of the JW Marriott Austin, we can pick you up at no additional charge. If your pick up address falls outside that radius you may be subject to an extended travel fee.

Absolutely no Styrofoam, glass or bad attitudes.

We assign the vehicle according to your group size. We have vans for smaller groups and buses for larger groups.  Drinking is allowed in all of our vehicles.

Generally, our private trips depart @ 10:00 AM and @ 12:30 PM. The private trip experience is normally about 5.5 hours long from the time we pick you up at your hotel or airbnb till the time we drop you off. The actual float time takes about 3 to 3.5 hours (depending on river current conditions).

You can not drive yourself to our venue. There are several local tube rental companies in the area that may be able to help you with that.

Definitely not on Saturdays. We suggest going any day other than a Saturday.

 Pricing depends on group size. If your group is 6-22 people, your per person pricing is $75 per person (plus tax, fees, and minimum tip) The final price would be about $90 per person. 

Yes we can pick you up and drop you off from your location if you select the private option. We do have a limited service area for pick up. A good rule of thumb is: If your pick up address is within 15 minutes of the JW Marriott Austin, we can pick you up at no additional charge. If your pick up address falls outside that radius you may be subject to an extended travel fee.

We provide the transportation, the tubes for your group to float in, … and we also provide one free cooler setup for every six people in your group. The cooler setup includes the cooler, the ice and the tube for your cooler to float in.

You may want to bring a waterproof bag or a waterproof box especially if you plan to bring along a phone. Some of the things we recommend are things like sunscreen and river shoes or flip flops.  It is a rocky beach and can be fairly uncomfortable on your feet, especially on a hot summer day. We also highly recommend staying hydrated … please drink plenty of water..

Book with the conservative amount, meaning the amount of passengers you think are a sure bet.  We can always add more people later, and just need an accurate headcount by 72 hours prior to pickup…. You will pay the remaining balance based on that headcount. The remaining balance is due 48 hours prior to pickup.

Yes. All our vehicles are Alcohol-Allowed Permitted.

For our wine tours, pick up and drop off are included only if you are staying in Austin or San Marcos. If your lodge is further away we can sometimes organize a transfer to a meeting point or the first winery on our itinerary, or we will offer you a private tour.

For our group tours, we go out in roomy vans that could seat 12 people, but our groups have a maximum size of 8 people. If there are only 2 people on the tour, we go out by car. All our vans and cars have air conditioning and heating, meaning that you will have a pleasant trip regardless of the season.

Driving time is 20-30 minutes to the region and 10-25 minutes between each winery.
The Fredericksburg Tour does have more driving, the wineries are further south and much closer to the mountains. The first visit is approximately 60 min from Austin. The journey is filled with some breathtaking scenery and is definitely something to be enjoyed in its own right.

The minimum group size for our small group tours is 2 people. This is usually no problem during high season, as we have daily tours which people who are traveling on their own can join.
We recommend filling out a Trip Builder form with your preferred tour dates. If there is no-one that has already signed up for a tour during your travel dates we can keep you on file, and let you know as soon as we have a tour during your travel dates.

A full day wine tour, with visits to three wineries leaves even the most seasoned wine enthusiast ready for a much needed siesta! Also, distances between wineries can be quite large, and our tours focus on the wine tastings, which can be boring for children. Based on our experience we have created these guidelines:

Children over 15 years old are welcome to join the small group tours and are charged the price of a ‘dry tour’ which includes them joining the transport. The cost for the dry tour is of course less than the full price, please consult us for a quote.

If you travel with younger children or small infants, we recommend a private wine tour for your party, that way you don’t have to adjust to anyone’s itinerary or rhythm. Please contact us for a price quote.

Of course, each parent is the best judge of their children and can predict if they will enjoy a full day tour focused on wine, the ages provided are only for orientation.

Yes. We will pick you up on the address provided on the date and time of your confirmed booking.

We have quite a selection of vehicles to choose from depending on the number of passengers. We have luxury sedans to coach buses.

There is no extra charge for making multiple stops… but you may incur hourly charges if you go over the scheduled time.

Yes, we offer various vehicle upgrade options.

Yes. You may eat and drink on any of our vehicles.

Yes, we offer tours every day of the week.

We work with a small number of wineries chosen for their high-quality wine, their uniqueness, and their friendly and personal service. We ask you to trust our winery choices and let us create the best itinerary for you. Anyway, if there are certain wineries you would like to visit and we work with them, we will try to include them into your itinerary (subject to their availability) as long as you book with enough time. That said, sometimes we have to protect our customers from themselves. Not every winery that is famous or that has its wines well-rated in Wine Spectator is worth visiting. If we think a winery you suggest is not up to our standards, we will tell you so.
Please bear in mind that we cannot guarantee any winery 100%, as even though we make reservations in advance, wineries – especially the small, family-owned operations – can decide to cancel on us at the last minute because of unforeseen problems. This has happened to us before.

Expect the best service possible. From the booking till the end of your tour.

Each winery is a little different, to ensure that they can meet your needs please check with the individual wineries in advance.

Each winery features a variety of wines each season.

Each winery is a little different. It often depends on what wines the wineries are featuring that season, but generally speaking one can expect to taste about 4 to 6 different wines at each winery.

Yes. You can purchase a bottle or a glass of your favorite wine at all the wineries.

It depends on your selected tour. We have a 4 hour tour which includes 2 wineries and a 6 hour tour in which we visit 3 wineries.

While there are no winery dress codes per say, we suggest a business casual attire.

We maintain a shortlist of wineries and other venues. The list has been compiled over the years from our client’s feedback. These are the places that our customers have enjoyed the most, whether based on the wine, the scenery, the ambiance and or the service.

For the private trips you have the option to choose the wineries. If you decide to go with our recommendations, Our recommendations are based on the level of service, ambiance, and the wine itself

Yes. We do have public wine tours that you can join.

Yes, you may bring your children 15 years old and above to a private wine tour.

Our packages are fixed.

Yes. Just provide us with the name of your preferred winery, date and time and we will take care of it.

Yes. We run tours 7 days a week.

Absolutely! Wine trips can be fun for everyone whether you’re a wine expert or a novice.

Most of our wine trips consist of wine tastings and not winery tours. Generally speaking they do not require a great deal of walking.

We accept card payments, CashApp and Zelle.

All deposits are NON refundable. If there was an authorization at the time of booking, should you cancel the $150 minimum deposit will then be debited automatically. All reservations are subject to 50% of the full amount if cancelled within 10 days of the pickup date and the full amount of the reservation total if cancelled less than 48 hours prior to pick up date.

Yes, we offer distillery, and brewery tours as well. You may mix and match your tour in any combination you wish

Please feel free to call or text to inquire about the availability of your desired date.

We encourage you to book as early as possible to ensure we reserve the proper vehicle and your desired time slot.

Meals are not provided as part of our tours, but we are willing to schedule a stop during your trip. Please note that this may put over allotted time, in which case hourly charges would incurred.

A tasting is more than a sip, less than a glass, and 4-6 different wines can be sampled at each venue..

Wine tasting fees can vary from winery to winery. They can run anywhere between $15 – $25 per tasting.

Generally speaking the tasting fees are not waived if one purchases wine bottles.

Absolutely, we are willing to visit just about any winery in our service area.

We love our pets, but unfortunately pets are not allowed on the wine tours.

If you cancel the reservation within 7 days before the pickup date, 50% of the total balance is non refundable, and any difference between the 50% amount and any payments already made will be automatically charged to the card on file or paid by the customer. If you cancel within 48 hours before pickup date, 100% of the total balance is non refundable, and any remaining balance will be automatically charged to the card on file or paid by the customer.

Yes, you only pay for the amount of people in your group as long as you let us know the final headcount 48 hours prior to pickup. We recommend that you be conservative with the number you initially place on reservation. In other words it is best to place the smallest group size on the reservation. We can always add people to your group at a later date if necessary.