Privacy Policy

Effective Date: 01/01/2022

ATX Tours LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is used responsibly. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

By using our website, booking services, or interacting with us in any other way, you agree to the practices described in this policy.

1. Information We Collect
We collect information in the following ways:

A. Personal Information You Provide to Us
When you book a service with us, sign up for our newsletter, or contact us, we may collect the following personal information:

Contact Information: Name, email address, phone number, mailing address
Payment Information: Credit card details or other payment information (handled securely via a third-party payment processor)
Booking Details: Information about the services you book, such as event type, date, time, number of guests, special requests, and location
Marketing Preferences: Preferences for receiving promotional emails, offers, or newsletters
B. Information We Automatically Collect
We may automatically collect certain information when you visit our website, including:

Device Information: Type of device, operating system, and browser you are using
Usage Data: How you interact with our website (e.g., pages visited, links clicked, and time spent on the site)
Cookies: We use cookies to enhance your experience on our site. These cookies may track things like login status, preferences, or website analytics.
2. How We Use Your Information
We use your personal information for the following purposes:

To Provide Services: To process your bookings, confirm reservations, and provide transportation services
Customer Support: To communicate with you about your booking, answer your questions, and resolve any issues
Marketing & Promotions: To send you updates, promotions, and special offers (you can opt out of these communications at any time)
Improving Our Services: To analyze usage data and improve the functionality and content of our website and services
Compliance and Legal Obligations: To comply with applicable laws and regulations, and to protect against fraud and unauthorized transactions
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following parties for the purposes outlined in this policy:

Service Providers: We may share your data with trusted third-party vendors (e.g., payment processors, email marketing platforms) to help us run our business and provide services.
Legal Requirements: We may disclose your personal information to comply with legal obligations, enforce our terms of service, or respond to a subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
4. How We Protect Your Information
We take the security of your personal information seriously and implement the following measures:

Encryption: We use SSL encryption on our website to secure the transmission of sensitive information, such as payment details.
Payment Security: All payment transactions are processed through PCI-DSS compliant third-party payment processors (e.g., Stripe, PayPal).
Access Control: Only authorized employees have access to your personal data, and we use role-based access control to restrict access.
Security Monitoring: We monitor our systems for potential security breaches and conduct regular audits to ensure compliance with best security practices.
5. Your Rights
As a customer, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information we have.
Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if the data is needed for legal or operational purposes).
Opt-Out of Marketing: You can opt out of receiving promotional emails and newsletters by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: If you have given consent for processing your data, you can withdraw it at any time by contacting us.
To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons, pixels, and local storage) to improve your experience on our website, analyze usage patterns, and personalize content. You can control cookies through your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy (if applicable).

7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you no longer wish to receive services from us, we will delete your personal information upon request, subject to any legal retention requirements.

8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights related to your personal data, please contact us at:

ATX Tours
Email: info@atxtours.com
Phone: (512) 814-7439